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Returns and Shipping Policies

Returns & Refunds 

We are able to accept returns on new items and new equipment if we are notified of the request within 14 days of receipt of the product. All Returns will be assessed a 25% Restocking Fee and must be delivered back to 7692 Trade St. Suite E, San Diego, CA 92121. Refunds will be processed within 1-2 days of the item arriving back at our facility. We are not able to accept returns nor refunds for any requests received after 14 days of receiving the product. In order to avoid returns please make sure to note all information on the website, as well as important notes below, as, we cannot make exceptions to the above policy due to any of the below.

1) Please carefully read the description of the product you are purchasing and the condition of the item. We clearly post in the item name whether it is "New" or "Used". The pictures, description, and condition posted are a close match to the item listed so make sure to carefully read exactly what you are getting. In some cases the manufacturer makes different version of certain machines without changing the name of the equipment/machine.

Shipping Policy

All shipping requests must be emailed to to obtain a quote. Please provide your name, address zip code, business or residential, if lift gate services are required and the machine(s) you wish to order ! Please allow a 1-5 business days to prepared and properly pack shipments from after receiving payment, thank you!

Pre-Order Policy

Pre-orders are a full commitment to reserving your order. If you decide to cancel your pre-order, we will issue a 20% cancelation fee.

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Gymbro Fitness
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