• 677 Anita St Suite G, Chula Vista, California, 91911

      662 496 2767

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      • Archives: FAQs

        What do I do if my shipment did not arrive on time?

        Once your equipment ships out from our warehouse, we will provide you with a tracking number and pictures of your order. If you order has not arrived on the estimated delivery date, contact the shipping company directly with your tracking number provided in the email we sent you when your equipment shipped out. **Please note […]

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        What do I do if my shipment arrived damaged?

        All machines are shipped out from our location bolted to its pallet, wrapped with protective foam, plastic wrap, and/or cardboard boxes. Despite our best efforts to protect your investment, it is hard to completely avoid damages that occur during shipping. Upon arrival of your equipment, it is particularly important to thoroughly inspect the packaging. If […]

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        Is your equipment commercial grade?

        We focus on providing the best value and best quality on gym equipment to business owners all over the world. All of our equipment is commercial grade and is backed by our warranty here.

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        Is there a recommended maintenance schedule for the machines?

        Routine maintenance will make your machine operate smoothly for a very long time! Each machine is different, but as a general rule, we recommend cleaning and inspecting cables/belts for tension. Throughout the weeks and months, it is best to inspect nuts and bolts for tightness, as well as cleaning rods and adding lubricant to sliding […]

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        I live out of state/I am too far to pick up. How do I get a shipping quote

        We appreciate your patience as our shipping plug-in is down for maintenance and re-integration. In order to book your shipping quote, we need to gather a few pieces of information. Please send us an email to info@gymbrofitness.com including the following information to receive your quote Full Name Phone Number Shipping Address (state whether this is a business […]

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        I just placed an order online, how soon can I pick it up?

        We always try our best to keep our website updated with our current lead times. Every order is different and can take time to prepare. Depending order volumes and order details, you may be able to pick up same day or within 3 business days the latest. Please Call us at 662-GYM-BROS or email us […]

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        I feel confident that I can haul my own equipment away. Am I able to come pick up my order at your warehouse?

        Yes! We just ask that you make an appointment with us so we can have your order ready to go! Our gym equipment technicians will even help you load it up safely into your vehicle.

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        I am wanting a particular color for my business, can I order a product in the color that I want?

        Yes! We can powder coat any machine any color you want, and we can also order the pad color of your choice as well. If you are looking for any colors besides Black, red, white or silver. Minimum order quantities and charges may apply. Please email Info@gymbrofitness.com for more information regarding your request!

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        How much do you charge for delivery and/or install in the local area of San Diego?

        This depends on a few factors such of size of order, location, accessibility etc. Please email us at info@gymbrofitness.com for a custom quote.

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        Do you ship countrywide?

        We ship to all 50 states

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