At Gym Bro Fitness, we are committed to providing you with high-quality gym equipment and exceptional customer service. Our sales policy is designed to ensure clarity, ease of purchase, and customer satisfaction. Please take a moment to review the following important information.
We offer various payment methods for your convenience:
- Credit Cards
- Debit Cards
- Wire or ACH Transfer
Payment is due at the time of purchase unless other arrangements have been made in advance. We value your business, and to ensure the best experience for our customers, please note the following:
- Purchases over $3,000 paid with credit cards will be charged a 3% processing fee. To avoid this fee, we accept cash, Zelle, wire, or ACH transfer.
Your satisfaction is our priority. We offer a generous 100-day money-back guarantee to ensure you have ample time to evaluate your purchase. Here’s what you should know:
- If you are not completely satisfied with your purchase within the first 100 days, you may return the item for a refund with no restocking fee.
- Returned items must be delivered to 7692 Trade Street Suite E, San Diego CA 92121.
- Refunds will be processed within 1-2 days of the item’s arrival at our facility.
- We cannot accept returns or refunds for requests received after the initial 100-day period.
Returns Beyond 100 Days:
- In certain cases, we may consider accepting returns beyond the initial 100 days, subject to a 25% restocking fee.
- Returns beyond 100 days are evaluated on a case-by-case basis.
- We reserve the right to decline returns beyond 100 days based on the specific circumstances.
If you choose to return an item within the 100-day period, we will issue a refund in the original form of payment. Please keep the following in mind:
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Original shipping charges are non-refundable.
- Return shipping fees are the responsibility of the customer.
- Returns/refunds cannot be processed if you have been notified of a pickup from the carrier.
Final Sale Items:
The following items are considered final sale and are non-returnable:
- Used equipment
- Factory defect equipment
- Custom products/orders
We do accept pre-orders as a direct promise to reserve your order. Here are some important details:
- Pre-orders require a 50% deposit.
- If you decide to cancel your pre-order, a 25% cancellation fee will apply.
- Pre-orders have no definitive arrival date, as lead times are estimated due to factors beyond our control.
Customized Machines & Free Weights:
For customized products, we require 100% upfront payment, and all sales are final.
We appreciate our community heroes. We offer a 10% discount for first responders, active-duty military, and veterans. Here’s what you need to know:
- These discounts cannot be combined with other offers or discounts.
- Certain items may be excluded from this discount.
Product Delivery and Support:
Each machine comes delivered in a palletized crate, which includes:
- All necessary hardware
- Assembly instructions
- Safety equipment
Our goal is to help you get your equipment up and running quickly. If you encounter challenges during assembly or usage, our customer service team is available six days a week to assist you.
For any questions or concerns, please don’t hesitate to reach out to us at email@example.com.
Thank you for choosing Gym Bro Fitness. We look forward to serving your fitness needs.
This revised sales policy aims to provide customers with comprehensive information, clear terms, and flexibility for returns beyond 100 days on a case-by-case basis